Most customers are researching Small Business online. Unless you are about to retire, you have to pay attention. You worked hard to get where you are and you owe it to yourself to manage and protect it. Prevention is better than cure 1. Always respond to patients needs and expectations 2. Create, promote, and update your own social media identity 3. Interconnect your profiles 4. Encourage constructive criticism and respond timely to feedback 5. Don’t argue with patients reviews 6. Monitor the internet 7. Correct and improve information on external sites 8. Improve positive content, push down negative content 9. Be ready to engage with traditional and social media 10. Know the guidlines http://bit.ly/10eWQVL
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